Terms & Conditions

1. Quotations & Scope of Work

Quotations are prepared following a site survey and are valid for 30 days unless stated otherwise. Pricing covers the equipment, cabling and labour listed in the quotation; work outside that scope (additional cameras, extra cable runs, civil works, structural alterations) is treated as a variation and quoted separately before proceeding.

Where a survey has not been carried out, quotations are indicative and subject to confirmation on-site.

2. Client Responsibilities

The client is responsible for providing safe and reasonable access to the site, a stable power supply, and any permissions required from a landlord, developer or authority for installation work, cable routing or external mounting.

Delays caused by restricted access, incomplete civil works, or third-party dependencies outside our control may adjust the agreed installation schedule.

3. Payment Terms

Unless otherwise agreed in writing, projects are invoiced as: a deposit on order confirmation, a progress payment on delivery of equipment to site, and the balance on handover. AMC and maintenance contracts are invoiced per the schedule in the signed agreement.

Overdue invoices may result in suspension of ongoing work or scheduled maintenance visits until settled.

4. Warranty

Installation workmanship is warranted for 12 months from handover. Hardware carries the original manufacturer's warranty, which we assist in claiming on the client's behalf. The warranty does not cover damage from power surges, unauthorised modification, third-party interference, or normal wear such as lens fogging or connector corrosion in exposed outdoor environments.

5. Footage, Data & Access Credentials

Recorded footage, access logs and system credentials generated by installed systems belong to the client. We do not retain copies of footage or access data once a project is handed over, except where a monitoring or managed service is separately contracted.

During installation and commissioning, our engineers may require temporary access to configure devices; this access is limited to the commissioning period unless an ongoing support agreement is in place.

6. Cancellations & Rescheduling

Site visits and installation slots cancelled with less than 24 hours' notice may be subject to a call-out charge. Orders for equipment already procured on the client's behalf cannot be cancelled once purchased.

7. Limitation of Liability

We carry out work with reasonable skill and care and are not liable for indirect or consequential loss, including loss of business, data or footage arising from events outside our control (power failure, network outage, third-party services, force majeure). Our liability for any claim is limited to the value of the affected work.

8. Governing Law

These terms are governed by the laws of the United Arab Emirates and the Emirate of Abu Dhabi. Any dispute not resolved directly will be subject to the exclusive jurisdiction of the competent courts of Abu Dhabi.